If you expect digital post but Inbox is empty, the cause is almost always forwarding or the wrong e-Boks type — not Payfriend “losing” files.
Quick diagnosis
Is it e-Boks Erhverv (business), not personal?
Is forwarding/the rule active in e-Boks?
Does Payfriend show the integration as connected?
Was there actually new post in e-Boks in the period?
Checklist
Open e-Boks Erhverv and confirm there is new post.
Check forwarding points to the address/rule Payfriend gave you.
In Payfriend: Settings → Inbox / Integrations — e-Boks status.
Re-enable or reconnect.
Wait a sync interval after changes.
Test with a document you know exists in e-Boks.
Common causes
Forwarding stopped
Signs: Post in e-Boks, nothing in Payfriend.
Fix: Restore forwarding; see Connect e-Boks.
Personal e-Boks instead of Erhverv
Signs: Only personal letters, or no business post.
Fix: Set up e-Boks Erhverv for the CVR.
Integration disconnected in Payfriend
Signs: Status “disconnected” / error in settings.
Fix: Reconnect with the correct business user.
Expected history never pulled
Signs: Only old post is missing.
Fix: History depends on setup; upload PDFs for old cases, or ask support what can be replayed.
Still stuck?
Send support: company/CVR, Erhverv yes/no, time of last expected post, screenshots of e-Boks forwarding and Payfriend status.
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