With e-Boks Erhverv connected, digital post lands in Payfriend instead of you downloading PDFs by hand. AI classifies (invoice, letter, decision, tax notice, etc.), summarises, and prepares invoices for bookkeeping.
Before you start
You have e-Boks Erhverv (not only personal e-Boks)
You can manage forwarding / integration for the company
Payfriend company exists and you have admin rights
Preferably accounting connected so documents can be booked further
Steps
1. Open inbox or integration settings
Go to Settings → Inbox or Settings → Integrations, and find e-Boks Erhverv.
2. Start the connection
Follow the in-app guide (typically a forward address, consent, or setup in the e-Boks portal — depending on the current integration method).
3. Confirm forwarding in e-Boks
Ensure business post is forwarded to the address/rule Payfriend shows. Without active forwarding, no new documents arrive.
4. Send a test (recommended)
If possible: trigger a test send, or wait for the next real message. Check Inbox in Payfriend.
5. Review classification
Invoices should land as bills/documents ready for review. Letters and other post may be summarised without being booked as purchases.
Check that it worked
e-Boks shows connected / active forwarding
At least one document hit the Inbox
Invoices have extracted amount/supplier where possible
Common issues
Symptom | Cause | Fix |
No post for days | Forwarding stopped in e-Boks | Re-enable the rule; see e-Boks not working |
Only personal post | Wrong e-Boks type | Use Erhverv, not personal |
Everything “unknown” | Poor PDF / scan quality | Open and edit manually; upload a clean PDF if needed |
Next steps
Didn’t find an answer? Message us via in-app chat, or use Contact.