You expected an invoice or receipt in Payfriend, but it isn’t there. Go channel by channel — documents arrive via different paths.
Quick diagnosis
Where should the document come from?
Source | Check |
Gmail/Outlook | Is the email in the connected inbox? Integration connected? |
e-Boks | |
Forward address | Sent to the correct Payfriend address? |
Scan/upload | Under Documents/Bills instead of Inbox? |
Payroll | Salary/Zenegy connected and run completed? |
Checklist
Search Payfriend by supplier, amount, or invoice number (including tabs beyond Inbox).
Check filters (status, date, “new only”).
Confirm integration status under Settings.
For email: open the original — is the document attached as PDF/JPG/PNG?
Wait one scan interval (~15 min for email) if the mail just arrived.
Upload manually as a temporary fix: Scan and upload.
Common causes
Mail in another mailbox
Fix: Connect the right account, or forward to the Payfriend address.
Unsupported file type
Fix: Convert to PDF, or take a clear photo.
Already created
Fix: Search more broadly; check Bills and Documents.
Expected history, only ongoing scan
Fix: Some channels pull limited history on setup — otherwise upload manually.
Still stuck?
Send support: channel, time, supplier, attachment yes/no, screenshots of mail/e-Boks and Payfriend search.
Didn’t find an answer? Message us via in-app chat, or use Contact.