Besides connecting Gmail/Outlook, your company gets a dedicated Payfriend email address. Anything sent or forwarded there can be created as a document — including when the invoice is in the email body without an attachment.
Before you start
You’re an admin (or have inbox settings access)
You know which suppliers should send directly here
Steps
1. Find the address
Go to Settings → Inbox (or wherever the app shows your forward address / inbox email). Copy it.
2. Use it in three ways
Forward an invoice email from your normal inbox to the Payfriend address
Create a rule in Gmail/Outlook: “if subject contains Invoice → forward to Payfriend”
Ask the supplier to send invoices directly to the Payfriend address
3. Check Inbox
Open Inbox in Payfriend after a few minutes. The document should appear for classification and booking.
4. Protect the address
Share it only with trusted suppliers and internally. Treat it as a document inbox — not your public contact email.
Check that it worked
Test forward lands in Inbox
AI attempted to read amount/supplier
Document can continue to booking
Common issues
Symptom | Cause | Fix |
Nothing arrives | Wrong address / spam filter | Recopy address; confirm send |
Empty email | No document content | Attach PDF or include invoice text |
Duplicate | Both OAuth scan and forward | Remove duplicate; pick one primary channel per supplier |
Next steps
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