Two-factor authentication (2FA) adds an extra step at login (typically a one-time code from an authenticator app). We recommend it for all users — especially admins and anyone with bank/payment access.
Before you start
Phone with an authenticator app (e.g. Google Authenticator, Microsoft Authenticator, 1Password)
Ability to sign in to Payfriend
Steps
1. Open profile / security
Click your user/profile and find Security or Two-factor.
2. Enable 2FA
Follow the guide: scan the QR code with the authenticator app.
3. Save backup codes
If shown, store backup codes safely (password manager). They’re your recovery if the phone is lost.
4. Confirm with a code
Enter the first one-time code to lock the setting.
5. Sign out and back in (test)
Confirm you’re asked for the code.
Check that it worked
2FA shows “enabled” on the profile
New login requires a code
Backup codes stored
Common issues
Symptom | Cause | Fix |
Code rejected | Phone clock drift | Enable automatic time; try next code |
Lost phone | No backup | Contact support with company admin for reset |
2FA menu missing | Feature/role | Update app; ask support |
Next steps
Didn’t find an answer? Message us via in-app chat, or use Contact.