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Users and roles

Invite colleagues and your bookkeeper, and control access with roles — within your plan’s user limit.

Written by Nicki Elgaard

Invite teammates (and optionally your bookkeeper) to your Payfriend company, and control what they can do with roles and permissions. User count is limited by your plan (1 / 3 / 10 on Gratis / Start / Pro).

Before you start

  • Admin rights on the company

  • Available seats on the plan (otherwise upgrade — see Plans and pricing)

  • The person’s email

Steps

1. Open Team

Go to Settings → Team (or Team under the settings menu).

2. Invite user

Click Invite / Add user, enter email, and choose a role.

3. Choose role

Roles may evolve, but typically include:

  • Admin — full access to settings, integrations, team, and data

  • User — day-to-day work (documents, bills, bank, invoices) per permissions

  • Viewer / limited — mostly visibility without changing critical items

Only grant what the person needs (especially bank/payments).

4. They accept the invite

They get an email, sign up/in, and gain access to the company.

5. Recommend 2FA

Ask everyone to enable two-factor where available under profile/security.

Check that it worked

  • User appears under Team with the correct role

  • They can sign in and see expected menu items

  • They cannot do things they shouldn’t (spot-check)

Common issues

Symptom

Cause

Fix

Can’t invite

User limit reached

Upgrade plan or deactivate a user

Invite fails

Spam / wrong email

Resend; check spelling

Too little access

Role too narrow

Update permissions under Team

Next steps

Didn’t find an answer? Message us via in-app chat, or use Contact.

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