Stripe typically pays out as a bank line labelled STRIPE or STRIPE PAYOUTS. Once the payout is booked under Settlements, Payfriend matches it to the bank line with the exact same net amount and a date within 5 days before or after arrival.
It usually happens automatically
In most cases you do not need to do anything manually:
You book the payout under Settlements (under Bank in the sidebar).
Payfriend looks for a bank line with the same net and a date within 5 days. The amount must match exactly. The STRIPE text is typical, but not required if amount and date are unique.
If found, the match is linked automatically. On the payout, bank status shows as Reconciled.
If you have more than one active bank account, choose which account the payout lands in under Settings → Stripe settlements → Connection (Payout lands in). Otherwise we do not match when there are multiple accounts.
This is Settlements' own match after booking. Bank patterns (under Bank) are separate: they can auto-match similar lines later, after you have confirmed them manually a few times.
Before you match manually
The bank is connected via Open Banking. See Connect your bank.
The payout is booked under Settlements.
You compare net on the voucher with the bank line (after Stripe's fee), in the same currency.
Match manually
Use this if auto-match did not hit:
Go to Settlements → Payouts and choose Booked.
Find the payout marked Not reconciled in the bank column.
Click Connect bank transaction and pick the STRIPE line with the same net.
Confirm the link.
Alternatively: go to Bank → Unmatched, find the STRIPE line, and confirm the match to the booked voucher.
Or from the payout detail
Open a booked payout from Settlements → Payouts → Booked. Under Bank reconciliation in the detail you can see whether the line is linked, or pick the right bank line from there.
Check that it worked
The payout is Booked
The bank column is Reconciled, or you linked the line yourself
The amount is net, in the same currency Stripe paid out
Common issues
Symptom | Cause | Fix |
No match | Not booked yet | Book under Settlements → Payouts → Needs you first. |
Amount does not match | You compared gross instead of net | Use net from the payout. The amount must match exactly. |
Date is far apart | The bank posted outside 5 days | Match manually. Auto-match only looks ±5 days. |
Multiple currencies | Rate on payout date | Compare net in the currency Stripe paid out in. |
Wrong account | Multiple banks, no destination account chosen | Choose Payout lands in under Connection. |
See also
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