Sometimes you pay in online banking (or the supplier pulls automatically) without starting payment in Payfriend. Still update the bill: Mark as paid so it doesn’t sit overdue and so you can match the bank item.
Before you start
Bill exists under Bills
Payment is completed (or you know it is)
Permission to change status / book
Steps
1. Open the bill
2. Choose “Mark as paid” (or equivalent)
Enter payment date and amount if partial payment is supported.
3. Confirm booking
Depending on setup, payment posts or waits for bank match.
4. Match the bank transaction
When it appears under Bank, confirm the match if it doesn’t happen automatically.
Check that it worked
Bill status is paid / partially paid
It’s no longer in the “to pay” queue
Bank item can match without double payment
Common issues
Symptom | Cause | Fix |
Still “to pay” | Not saved / missing permission | Retry; check role |
Double payment in books | Manual mark + Payfriend payment | Fix in accounting; don’t pay again in-app |
Partial payment | Only partly paid | Enter correct amount or wait for remainder |
Next steps
Didn’t find an answer? Message us via in-app chat, or use Contact.