Payfriend often shows bank balance, booked balance, and a difference. A difference signals unmatched work or missing data — not necessarily that the bank is “wrong”.
Quick diagnosis
Is reconciliation start set?
Is the correct bank account selected?
Are there unmatched items in the queue?
Is accounting connected and synced?
Is the difference new or legacy (before Payfriend)?
Checklist
Open Bank and note the difference.
Confirm reconciliation start.
Work the match queue.
Check all relevant accounts are connected — including Revolut Business.
Force accounting sync if booked balance looks stale.
Compare with online banking and e-conomic/Dinero/Billy for the same account and date.
Look for fees, interest, pending payments, and postings that exist only on one side.
Common causes
Unmatched transactions
Fix: Match documents/invoices; upload missing receipts.
Wrong reconciliation start
Fix: Set start to the last day you were reconciled in the old system.
Posting only in books or only in bank
Fix: Book missing items, or wait for bank clearing / match.
Multiple accounts mixed
Fix: Select the correct account in Bank filters.
Open Banking delay
Fix: Wait for next fetch, or renew bank connection.
Still stuck?
Send support: difference amount, account, Bank screenshot, reconciliation start yes/no, last sync time.
Didn’t find an answer? Message us via in-app chat, or use Contact.