Payfriend can send automatic reminders on unpaid invoices by email and SMS using a flow you configure. This is not collections: there is no collections-agency handoff as a core product — the goal is faster payment without damaging the relationship.
Why it matters
Late payments hurt cash flow. A predictable, professional flow reduces manual chasing and helps you stay within Danish rules for reminder fees and deadlines when you use them.
How it works in Payfriend
You have invoices (created in Payfriend or imported from accounting)
Under Reminders / Flows you define steps: when, which channel, which tone
When an invoice is overdue, the flow can send reminders automatically
The customer can pay via the channel/link you set up
When the invoice is paid, follow-up stops
Imported invoices
On move-in, Payfriend never automatically reminds on imported invoices until you actively allow it under Invoices → Adopt reminders. Details: Moving into Payfriend.
Included / not included
Included | Not included |
Email and SMS reminders | Collections handoff as an active product pitch |
Custom flows | Replacing legal advice on claims |
Balance reminders (where enabled) | Automatic chasing without your consent on imported cases |
What you should do
Build a flow that matches your tone
Check templates and sender
Adopt reminders deliberately when migrating
Watch the queue if you use manual approval mode
See also
Didn’t find an answer? Message us via in-app chat, or use Contact.