Many public institutions and larger companies require an e-invoice to an EAN location number (via NemHandel), instead of a PDF by email.
Before you start
The customer gave you an EAN number (13 digits)
Invoicing module active
Your Payfriend/accounting setup supports e-invoicing (if not, see issues below or ask support)
Steps
1. Update the customer
Go to Customers, open the customer, and fill EAN / e-invoice fields (order reference, person reference, etc. if required).
2. Create the invoice as usual
Create and send an invoice — select the customer with EAN.
3. Choose e-invoice send method
If the UI offers a channel: e-invoice / EAN instead of (or in addition to) email.
4. Send and track status
NemHandel/recipient errors usually show as rejected — fix reference fields and resend.
Check that it worked
Customer has a valid EAN
Invoice status is sent/received (not rejected)
Customer confirms receipt in their system
Common issues
Symptom | Cause | Fix |
Rejected | Wrong EAN / missing reference | Fix customer card; ask their AP team |
Only PDF sent | E-invoice not selected | Choose e-invoice channel |
Feature missing | Not enabled for you | Contact support; temporarily send via accounting system |
Next steps
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