To pay a bill, Payfriend needs to know where money should go. Details are usually read from the PDF/image: payment slip (+71/+73), sort code + account, or IBAN (optionally with SWIFT).
Before you start
Bill exists under Bills
Document image is readable (sharp, full payment line visible)
Steps
1. Open the bill
2. Find payment details
Check whether AI filled FI/payment ID, Danish account, or IBAN (+ BIC for international).
3. Fix anything missing or wrong
Copy from the document. Small OCR errors cause bank rejections.
4. Save
5. Pay
Continue with Pay bills. The bank still approves via SCA.
Check that it worked
Pay is enabled (details complete)
Amount matches the document
No unverified “supplier account changed” warning
Common issues
Symptom | Cause | Fix |
Can’t pay | Missing payment details | Enter manually from PDF |
Bank rejects | Wrong payment ID line | Fix digits 1:1 from document |
IBAN without BIC | International needs more | Add BIC if available; else pay in bank app and mark paid |
New supplier account | Fraud or legitimate update | See Fraud protection |
Next steps
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