Missing document means Payfriend has a posting or bank transaction that should have a receipt/invoice but doesn’t have an attached document yet.
It’s a work signal — not necessarily an accounting error.
Why it matters
Without documents, bookkeeping and audit are harder. Menu badges often point at these “needs attention” cases.
How it works in Payfriend
A bank item or expense exists
The system looks for a matching document (amount, date, supplier)
If none is found, the item is marked missing document
You upload/scan a document, or match an existing one
History on move-in
Postings before move-in usually do not count toward the missing-document counter. The counter is scoped to after import so old history doesn’t look like a fire. See Moving into Payfriend.
What you should do
Open the missing-document queue / item
Scan or upload — Scan and upload
Or ask a colleague for the file
Match to the bank item — Confirm bank match
Book / reconcile
See also
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