When a policy has sent a bill down a chain, someone has to say yes or no. That happens on Bills — and from the email that links there.
Auto policies ask nobody. This article is for you when you are the approver on a step.
Before you start
You are an approver on the step (a team user, or the email the chain points to)
You can open Bills in Payfriend
Steps
1. Find the bill
Open Bills. Filter on Awaiting approval, or open the email Payfriend sent.
Status Awaiting your approval means it is your step.
2. Review
Check supplier, amount, document and payment details. Fix what AI misread before you say yes — or send it back by rejecting.
3. Approve
Choose Approve. The chain moves to the next step. If you are the last step, the policy’s Then runs: booking and the payment queue / Overførselsservice, if those are on.
4. Or reject
Choose Reject. A reason is optional, but it is shown to the other approvers.
Consequence: the chain stops. The policy will not book or pay the bill. It can be reopened later if it was a mistake.
Check that it worked
Status is no longer “awaiting your approval”
On yes: the next step is running, or the policy has booked / queued
On no: the chain has stopped, and the reason is in the history
Common issues
Symptom | Cause | Fix |
No email | Notifications off, or email approver | Notifications; open Bills directly |
Cannot approve | You are not on the current step | Wait for the previous step, or have a colleague on the step do it |
Can pay with nobody saying yes | The policy is Auto, or the list hits All others with no chain | Fix the policy under Settings → Approval Flow |
Stuck | The approver has not seen it | Send a link to the bill; check that the person is on the step |
Next steps
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